Our Terms & Conditions.

Useful information.

Please make yourself familiar with our terms & conditions. We outline these for your benefit and for ours, and they provide some useful information like, what to expect when booking with us, payment terms, details for on the day and cancellations.

If you have any questions or would like some more information please get in touch via our contact page.

  • Written/email confirmation is required from the client for all provisional and final bookings. Bookings are finalised only when confirmation is received from Sussex Caterers.
  • For new clients a 20% deposit is required upon booking, and then full payment is required at least 15 banking days prior to the function.
  • For established or existing clients, payment must be made within 30 days of receipt of invoice.
  • The client is responsible for all hired equipment, during the course of the Event, Broken, lost or damaged equipment/linen will be charged at full replacement costs. A deposit of £200 will be required, which is fully refundable in the event of no damage.
  • Sussex Caterers confirms that they have and will maintain sufficient Public Liability Insurance for events of the nature of the booking.
  • All menus may be amended at short notice, subject to availability.
  • Final guest numbers are required 14 days prior to the event.
  • Cancellations will only be accepted in writing and charges are as follows:
  • Cancellation 15 banking day’s or more prior to the event – loss of deposit only
  • Cancellation 14 banking day’s or less prior to the event – loss of 50% of total event charge.
  • Sussex Caterers will endeavour to deliver your requirements at an agreed time. We cannot be held responsible for abnormal traffic conditions or vehicle breakdowns outside of our control, leading to delayed deliveries.
  • Whilst Sussex Caterers makes every possible effort to ensure that you have a wonderful event, we cannot be held legally responsible for external suppliers or for occurrences beyond our control.
  • The client will be responsible to the caterer and to the Venue owner for the behaviour of their guests and contractors, and for any damage or additional costs caused to the Venue owner and/or the caterer that the hirer will be comply with all instructions from staff of the caterer or the owner.
  • The client will be responsible for the behaviour of their guests and contractors whilst at the Venue/facility and for any damage or additional costs to the Venue owner or the caterer which the client or the guests cause.
  • The client and their guests must comply with all instructions from the caterer, the Venue owner and their staff.
  • Sussex Caterers are not responsible for the waste management of food debris after an event. We will clear tables if specified within a job booking, and assist with the final clear down, but we do not take food debris away from site
  • The client must take every precaution for the prevention of accidents to any person. Sussex Caterers will not make good any loss or damage to the property of the client, their guests, their agents or their contractors.
  • For venues booked by Sussex Caterers, The client may not have access to the facility in advance of the agreed time for the function and must have vacated by the agreed time.
  • Any variation from agreed times for the purpose of delivery or collection of goods and materials will only be permitted if the Venue owner has given the written permission.
  • On accepting our services you the client accepts our terms and conditions.